Frequently Asked Questions (FAQ)
Frequently Asked Questions
About Our Jewelry
What materials are used in Marua’s jewelry?
All Marua’s pieces are crafted using 925 sterling silver, with selected designs finished in 14K or 18K gold plating. We work exclusively with natural gemstones, chosen for their beauty and energetic meaning.
Where is Marua’s jewelry made?
Our jewelry is handcrafted in Europe by skilled artisans who prioritize quality, detail, and ethical craftsmanship.
Are the gemstones natural?
Yes. All gemstones used in Marua’s jewelry are natural stones. Because each gemstone is unique, slight variations in color, texture, or clarity may occur — this is part of their natural beauty.
Gemstones & Energy
What does “Where beauty meets energy” mean?
It reflects our belief that jewelry should be more than beautiful — it should carry meaning, intention, and energy. Each gemstone is selected not only for its aesthetic value, but also for its symbolic and energetic properties.
Do gemstones really have energetic meaning?
Many cultures throughout history have associated gemstones with emotional, spiritual, and symbolic meanings. While gemstone energy is not a medical or scientific claim, many people find personal significance, comfort, and intention in wearing them.
How do I choose the right gemstone for me?
You may choose a gemstone based on:
- Your birthstone
- The energy or intention you feel drawn to
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The color or design that resonates with you
Often, the right stone is the one you naturally feel connected to.
Orders & Shipping
Do you offer free shipping?
Yes. We are pleased to offer free shipping on all orders.
How long does shipping take?
Processing times vary slightly due to the handcrafted nature of our pieces. Once shipped, delivery usually takes 10-20 business days, depending on your location.
Do you ship internationally?
Yes, we ship internationally. Delivery times may vary depending on destination and customs processing.
Returns & Exchanges
What is your return and exchange policy?
Returns or exchanges can be requested within 7 days of receiving your order, provided the item is unused, unworn, and in its original condition.
Who covers the return shipping costs?
While shipping on purchases is free, customers are responsible for return or exchange shipping costs. Shipping fees are non-refundable.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within [insert number] days of delivery with photos of the item and packaging. In these cases, Marua’s will cover all related shipping costs.
Care & Maintenance
How should I care for my jewelry?
To preserve the beauty of your piece:
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Avoid contact with water, perfume, and chemicals
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Remove jewelry before swimming or showering
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Store pieces separately in a dry place
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Clean gently with a soft, dry cloth
Will the gold plating fade over time?
Gold-plated jewelry can naturally wear over time depending on usage and care. Following our care recommendations will help extend the life and shine of your piece.
Gifting & Packaging
Is Marua’s jewelry suitable for gifting?
Absolutely. Each piece arrives beautifully packaged and includes a gemstone meaning card, making it a thoughtful and meaningful gift.
Do you include a receipt or pricing information in the package?
No pricing information is included in the package, making it ideal for gifting.
Contact & Support
How can I contact Marua’s?
You can reach us at:
📧 info@maruas.com
We aim to respond within 24–48 hours.