Return and Refund Policy
At Marua’s Jewelry, we take great care in crafting and delivering each piece with the highest standards of quality and intention. Your satisfaction is important to us, and we are happy to assist you with returns or exchanges when necessary.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at info@maruas.com. Include your oder number and the reason for the return. If your return is accepted, we´ll send you instructions on how and where to send your package.
Please note that returns will need to be sent to the following address: Calle Extremadura, 3 - Villanueva de la Cañada - Madrid - Spain.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
While original shipping is free, customers are responsible for the shipping costs associated with returns.
This includes:
- Return shipping to Marua’s Jewelry
- Shipping fees are non-refundable
You can always contact us for any return question at info@maruas.com.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaging items and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return broken or defective item(s): Contact customer service through the email address: info@maruas.com mentioning the order number, name and email address that was ordered. You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item.
Exceptions / non-returnable items
- All our sale products are excluded from our return & refund policy.
- Customized products are nonrefundable.
- Gift cards are nonrefundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@maruas.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Delivery Details
Delivery Time: From 7 to 15 Working Days.
Handmade
Each piece is handmade in Spain.